Where’s My Delivery?
If you selected Express Delivery and your order was processed before our cut off times, you will have received an email with tracking information. Once you’ve got the tracking information from your email, you can view your order’s tracking details on the Royal Mail website.
If you selected Standard Delivery, then please allow 5 working days from the date you placed the order for your items to arrive. If by the end of the 6th day, you still haven’t received your order, please contact us and we will inform Royal Mail that the parcel has been been reported as lost. At this stage we cannot offer a replacement or a refund until after a total of 15 working days after the due date, as it is not until then that Royal Mail will acknowledge that the item is lost. If you need a replacement sooner, we would advice you to place a new order and we will credit the original order once the 15 days have passed.
- Weekends and Bank Holidays are not included as “working days”
- If your delivery is showing as being delivered, we will not be able to refund or provide replacements. Therefore it is important that you only have your orders delivered to secure addresses.